All fabrics indicated above will be cleaned using appropriate cleaning solutions to deliver a high standard of work. Our intention is always to restore carpets and upholstery to their best possible condition. Due to the age and wear and tear of certain fabrics, we are sometimes limited in achieving the desired results; however, we will always work safely and take the necessary time to complete the job to the highest possible standard.
The client agrees to provide access to water and electricity supplies as required to carry out the service. All tools, equipment, materials and labour will be provided by Touch Dry Restoration. Payment for all work will be required upon satisfactory completion of the job.
- Unless otherwise agreed in writing:
(a) these conditions of contract (which supersede any previous conditions) shall apply to all quotations issued by the company and to any contract arising therefrom, and no waiver, variation or addition shall be binding on the company;
(b) these conditions shall override any terms or conditions stipulated or referred to by the customer, whether in an order or during negotiations.
- Unless withdrawn in the interim, quotations remain open for acceptance for a period of thirty (30) days from the date of issue.
- For the avoidance of doubt, these conditions of contract shall apply wherever the work is carried out.
- Unless notified in writing prior to the formation of the contract, no article shall be deemed to have a value greater than its original purchase price or the value assigned to it by an independent valuation agent. The cost of any articles of especially high value must be notified in writing prior to the formation of the contract.
- Payment for work and services shall be made by cash or approved cheque upon completion of the work. Credit may be allowed only by prior agreement and shall be limited to a maximum of 28 days from the date of invoice.
- All costs incurred by the company in the recovery of late payments will be added to the outstanding amount owed.*
- Whilst the company will take reasonable care of the customer’s goods:
(a) it does not guarantee that all stains or marks will be removed, or that soiled areas will be completely cleaned;
(b) it does not accept responsibility for shrinkage or colour migration arising from, or as a result of, the cleaning process or the use of any cleaning agents, unless caused by a lack of reasonable care and/or skill. The company also accepts no responsibility for loss or damage due to defects of whatsoever nature in the article.
- Where the cleaning process is carried out at the customer’s premises, the customer shall be responsible for removing all furniture, goods or chattels for the purposes of cleaning. The company will not accept any liability for damage caused to furniture, goods or chattels not removed by the customer, unless such damage arises as a result of negligence or lack of care on the part of the company’s representatives.
- Save as set out herein, the company shall not be liable to make good or pay damages to the customer for any loss or damage, whether direct or indirect and howsoever arising. The company shall only be liable to pay damages where:
(a) substantial damage is proven to have occurred as a result of the company’s negligence or lack of care; or
(b) the customer has notified the company in writing of the alleged damage within 10 days of completion of the work.
*Conditions specific to Touch Dry Restoration